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Lullae

Lullae, the house that publishes your memories

All your questions, one place.

80 precise answers about our creations, ordering, delivery, quality and your guarantees.

Our creations

What is the Lullae Family Portrait, and who is it for?

The Family Portrait is the signature creation of Lullae, the house that publishes your memories: you send your photo, and it becomes a painterly artwork in one of our 8 styles (watercolour, old-master oil portrait, pastel, storybook, terracotta…). The preview is free, arrives in around 20 seconds with 2 variants to choose from, and you only pay once you have seen and chosen your artwork. It comes as a Fine Art framed print from €79 (30×40 cm) to €125 (50×70 cm), or as a canvas from €39.90. It is designed for families, couples, weddings, grandparents, friends, and even as a tribute to a loved one who has passed away. Discover the Family Portrait or create your free preview.

What is Lullae's Realistic Portrait “The Atelier”?

Lullae's Realistic Portrait “The Atelier” is a photorealistic portrait composed by hand by our atelier: it brings together, in a single image, people who were photographed separately, from up to 8 photos (one clear photo per person), in one of the 62 settings on offer, or the one the atelier suggests for you. Unlike the instant portraits, there is no immediate preview: you order first (€89, €109 or €135 as a framed print), then you receive your preview by email within 24 to 48 hours, with 2 revisions included. Printing only begins after your written approval, and you are refunded in full on simple request as long as nothing has been printed. All the details are on the Realistic Portrait page.

What is the difference between the Lullae Family Portrait and the Realistic Portrait?

At Lullae, the Family Portrait is a painterly artwork (watercolour, oil, pastel…) created from one photo: a free preview in around 20 seconds, and you only pay once you have chosen your result, from €39.90 as a canvas and €79 as a framed print. The Realistic Portrait “The Atelier” is photorealistic, like a family photo that could never be taken, and composed by hand by the atelier to bring together people photographed separately: you order first (€89 to €135), receive your preview by email within 24-48 hours, with 2 revisions included and a full refund as long as nothing has been printed. In short: artistic and instant on one side (create a Family Portrait), a made-to-measure realistic reunion on the other (discover The Atelier).

What is the Lullae Child Portrait?

The Lullae Child Portrait turns your child's photo into an artwork in which they become the hero of one of our 7 themes: superhero, princess, astronaut, dinosaurs, T-Rex, fairy or knight. Their face stays true to the photo, never embellished, never altered, a commitment of the house: only the costume and the setting change. The preview is free, and you only pay once you have seen and chosen it. It makes an ideal gift for a child's bedroom or a birthday: visit the Child Portrait page.

Can you have an artwork made of your dog or cat at Lullae?

Yes: the Lullae Pet Portrait turns a photo of your dog, cat or other companion into an artwork, in one of 16 styles, from the Renaissance king to the flower crown. Your pet can be portrayed alone, or together with their owner on the same artwork. As with all Lullae instant portraits, the preview is free and you only pay once you have seen and chosen the result. Discover all the styles on the Pet Portrait page.

What is the Lullae Birth Print?

The Lullae Birth Print turns your baby's photo into a soft, stylised print: black & white, sepia, cloud and other moods to choose from, available as a canvas from €39.90. It is a birth gift to be kept for a lifetime, printed in Europe and delivered ready to hang. You can create your Birth Print, or explore our birth gift ideas.

What is Lullae Photo Restoration, and how much does it cost?

Lullae Photo Restoration brings your old photographs back to life: tears repaired, stains removed, colours revived and faithful colourisation of black-and-white shots, without ever reinventing the faces. The original framing is preserved (so landscape formats are possible), and the result is delivered as a framed print, from €39.90. It is the ideal service for saving a grandparent's portrait or a damaged wedding photo. Upload your photo to the restoration flow or discover Photo Restoration.

What is the Lullae Photo Print?

The Lullae Photo Print prints your photo exactly as it is, with no AI retouching at all: your image, just as you love it, on canvas stretched over a wooden frame from €39.90 or as a Fine Art framed print from €79. Complimentary engraved text (a date, a first name, a few words) is included: a €9.90 value. Like every Lullae creation, it is printed in Europe and delivered ready to hang. Upload your photo to the print flow or discover the Photo Print.

What is the difference between the Photo Print and the Lullae portraits?

At Lullae, the portraits (family, child, pet, birth) transform your photo into a stylised work (watercolour, oil, children's themes…) using state-of-the-art AI governed by our faithfulness safeguards. The Photo Print, on the other hand, uses no AI at all: your photo is printed exactly as it is, with complimentary engraved text as a bonus (a €9.90 value). Both share the same house quality: 200 gsm textured matte Fine Art paper or canvas on a wooden frame, with museum-grade 12-ink giclée printing. Choose a stylised portrait if you want a work of art, or direct printing if your photo is already perfect as it is.

Can I include a loved one who has passed away in a family artwork?

Yes, and it is one of Lullae's most treasured creations, with two possible approaches. The Family Portrait offers a “tribute” category for a painterly artwork that includes a loved one who has passed away, with a free preview before any payment. The Realistic Portrait “The Atelier” goes further: it composes, by hand, a photorealistic reunion from separate photos: up to 8 photos, one clear photo per person, like a family photo that could never exist; you approve the preview by email before anything is printed, with a full refund as long as nothing has been printed. Your photos remain strictly private and are used only for your creation. Discover the Realistic Portrait or the Family Portrait.

What is the maximum number of people on a Lullae portrait?

For Lullae's Realistic Portrait “The Atelier”, you can send up to 8 photos, with one clear photo per person: it is the solution designed for large families, siblings living far apart or multi-generational reunions, composed by hand by the atelier. For the painterly Family Portrait, you start from your own group photo: family, couple, grandparents, friends, with a free preview in around 20 seconds. If your group is very large, or if your loved ones do not appear in the same photo, the Realistic Portrait is the right choice; otherwise, create your instant portrait.

Can people and pets appear together on the same artwork?

Yes: the Lullae Pet Portrait lets you portray your pet alone, or together with their owner on the same artwork, in one of 16 styles such as the Renaissance king or the flower crown. The preview is free and you only pay once you have seen and chosen the result, as with all the house's instant portraits. Visit the Pet Portrait page to create yours.

What artwork styles are there at Lullae?

Lullae offers styles suited to each creation: 8 painterly styles for the Family Portrait (watercolour & ink, soft watercolour, old-master oil portrait, royal family, pastel, pencil sketch, storybook, terracotta), 7 themes for the Child Portrait (superhero, princess, astronaut, dinosaurs, T-Rex, fairy, knight), 16 styles for the Pet Portrait, and black & white, sepia or cloud moods for the Birth Print. The Realistic Portrait “The Atelier”, for its part, offers 62 photorealistic settings, or lets the atelier suggest one for you. Explore the styles of the Family Portrait or launch your free preview straight away.

What new products are coming soon at Lullae?

Lullae is preparing several new collections: The Editions, personalised prints with no retouching at all (retro gazette, film poster, a map of the place where you met); The Collections, artworks published by the house; as well as a Family Tree and a Life Book, both open for waiting-list sign-up. All these creations will follow the same standards as the rest of the catalogue: designed in France, printed in Europe, museum-grade quality. To be notified when they launch, or to ask a question, write to us via the contact page.

Previews & ordering

How do I get a free preview of my family portrait?

At Lullae, simply upload your photo in the creation flow, choose one of the 8 painterly styles of the Family Portrait, and your preview appears in around 20 seconds. You receive 2 variants to choose from, without paying anything: the preview is entirely free and commitment-free. Only once you have seen and chosen your preview do you decide whether or not to order your artwork.

How many free previews can I generate per day on Lullae?

On the Lullae Family Portrait, you have 3 free previews per day, each producing 2 variants to choose from, as well as 2 free touch-ups per day to refine the result. That is plenty to try several styles before ordering from the creation flow, and since these are daily quotas, you can start again the next day. You only pay once you have seen and chosen the preview you love.

Can I ask for a touch-up if I don't like the preview?

Yes: on the Lullae Family Portrait, you have 2 free touch-ups per day, on top of your 3 free daily previews and the 2 variants offered with every generation. If no result suits you, you simply pay nothing: payment only happens once you have seen and chosen your preview. As for the Realistic Portrait from the Atelier, it includes 2 revisions made by hand by the atelier, and printing only begins after your approval.

Why is there a watermark on my Lullae preview?

The watermark on Lullae previews simply protects your creation before purchase: the free preview is a working visual, not the final work. When you order, your artwork is printed without any mark: with museum-grade 12-ink giclée printing on textured matte Fine Art paper for the framed print, or on canvas stretched over a wooden frame for the canvas format. You can find your previews again in your creations area.

Do I have to pay before seeing the result of my portrait?

No. For all Lullae instant portraits (family, child, pet, birth print), you first see your free preview in around 20 seconds, choose your favourite variant, and only pay afterwards, if you love the result. The only exception is the Realistic Portrait from the Atelier, composed by hand, which is ordered first (€89 to €135), but the preview is sent to you by email within 24 to 48 hours, and you are refunded in full on simple request as long as nothing has been printed.

Why doesn't the Realistic Portrait from the Atelier have an instant preview?

Because it is not an automatic render: Lullae's Realistic Portrait “The Atelier” is a photorealistic reunion composed by hand: multiple generations, human selection and retouching based on your photos (up to 8, one clear photo per person). You order first (€89, €109 or €135 as a framed print), then receive your preview by email within 24 to 48 hours, with 2 revisions included. Printing only begins after your written approval, and you are refunded in full on simple request as long as nothing has been printed.

How does ordering an artwork on lullae.com work?

On lullae.com, you create your free preview in the creation flow, choose your favourite variant, then your medium and size: a framed print (real wood frame and plexiglass) at €79, €99 or €125 depending on size (30×40, 40×50 or 50×70 cm), or a canvas stretched over a wooden frame from €39.90. Payment then goes through the secure Shopify checkout, with a transparent total shown in the cart before any payment. Production takes 1 to 2 working days, followed by tracked delivery in 3 to 5 days.

Which payment methods does Lullae accept?

Lullae accepts card payments (Visa, Mastercard, CB, the French Carte Bancaire scheme), Apple Pay, PayPal and Klarna in 3 instalments via its secure Shopify checkout. The total amount, delivery included, is displayed with full transparency in the cart before payment: free delivery over €60, otherwise €3.95. Full details can be found in the terms and conditions of sale.

Can I pay for my Lullae artwork in instalments?

Yes: Lullae offers payment in 3 instalments via Klarna, directly at the secure Shopify checkout, alongside card payments, Apple Pay and PayPal. It is convenient for a large framed format (up to €125 for the 50×70 cm Family Portrait) or for an order of several artworks.

Is there a discount if I order several artworks?

There is no automatic discount based on the number of artworks. Lullae does offer a discount code to anyone who leaves their email address, either when arriving on the site, or while your preview is being created. It is one code per person, and only one code applies per order. Delivery, however, is free over €60, which in practice means free from the second artwork onwards, whether it is a family portrait, a child portrait, a pet portrait or a birth print.

Can I give a Lullae portrait as a gift?

Yes, Lullae artworks are made to be given: a family portrait for a mum, a couple portrait for a wedding anniversary, a birth print for new parents. Find all the ideas on the give an artwork page, with dedicated selections such as the gift for a mum. Every artwork arrives in protective packaging, ready to hang, with production in 1 to 2 working days and tracked delivery in 3 to 5 days.

Where can I find the previews and creations I have already generated on Lullae?

Your previews generated on Lullae are available in your My creations area. Your photos remain strictly private: never shared, never reused and never used to train models: they serve only to create your artwork, and uploads that are not turned into an order are automatically purged after around 30 days. You can also request their deletion at any time by writing to [email protected].

Delivery & lead times

What are Lullae's delivery times?

At Lullae, every print is made to order: allow 1 to 2 working days for production, then 3 to 5 days for tracked delivery. In total, your portrait or print therefore generally arrives within 4 to 7 days of ordering. For the Realistic Portrait from the Atelier, add the preview sent by email within 24 to 48 hours beforehand, as printing only begins after your approval. All the details are gathered on the delivery and returns page.

How much does delivery cost on lullae.com?

Lullae offers free delivery over €60; below that, tracked shipping costs €3.95. The total, delivery included, is displayed with full transparency in your cart before payment: no surprises at checkout. Good to know: delivery therefore becomes free from the second artwork onwards. Full conditions are on the delivery and returns page.

How long does a Realistic Portrait from the Atelier take compared with an instant portrait?

At Lullae, instant portraits (family, child, pet) come with a free preview in about 20 seconds: you approve your print before paying, then production takes 1 to 2 working days and tracked delivery 3 to 5 days. The Realistic Portrait from the Atelier follows a different rhythm: composed by hand, it comes with a preview sent by email within 24 to 48 hours, with 2 revisions included, and printing only begins after your written approval. So allow a few extra days for the Atelier: the time it takes for the result to be perfect.

Which countries does Lullae deliver its prints to?

Lullae delivers across Europe, with tracked shipping in 3 to 5 days. The prints are made in Europe, as close as possible to the recipient, which shortens transport distances and keeps delivery times reliable. Delivery is free over €60, otherwise €3.95, and full conditions are detailed on the delivery and returns page.

How is a Lullae print packaged? Does it arrive ready to hang?

Yes: every Lullae print is delivered ready to hang, in protective packaging designed for transport. Framed prints combine 200 gsm textured matte Fine Art paper, museum-grade 12-ink giclée printing, a real wood frame and a protective plexiglass front; canvases are stretched over an FSC-certified wood stretcher frame about 3 cm deep. There is nothing to assemble and nothing to frame yourself: you open the parcel and you hang it. To create yours, head to the portrait creation studio.

How can I track my Lullae order?

All Lullae deliveries are tracked: your print ships with tracked delivery, so you can follow the parcel all the way to your door, arriving within 3 to 5 days. You can also find your portraits in your My creations area. For any question about an order in progress, the team replies via the contact page or at [email protected].

What should I do if my Lullae print arrives damaged?

If your Lullae print arrives damaged, it is remade or refunded: simply send photos of the product and the packaging to [email protected] or via the contact page, and the team takes care of it. Despite the protective packaging designed for transport, an incident is always possible, and the statutory guarantees of conformity and against hidden defects (under French consumer law) apply in full. The terms are detailed on the delivery and returns page.

Can I receive my Lullae print in time for Christmas or a special occasion?

Yes, provided you plan ahead: a Lullae print needs 1 to 2 working days of production plus 3 to 5 days of tracked delivery, so generally 4 to 7 days in total for an instant portrait. For the Realistic Portrait from the Atelier, add the preview sent by email within 24 to 48 hours and your approval before printing. For an important date, the safest approach is to leave yourself one to two weeks of margin, and you can also give a print as a gift.

Where are Lullae prints made?

Lullae prints are designed in France and made in Europe, in print workshops located as close as possible to the recipient to shorten journeys and delivery times. Each piece is produced on demand: museum-grade 12-ink giclée printing on 200 gsm textured matte Fine Art paper with a real wood frame, or canvas stretched over an FSC-certified wood stretcher frame. Allow 1 to 2 working days of production before tracked dispatch; the story of the house is told on our story.

How long between my order and dispatch at Lullae?

At Lullae, production takes 1 to 2 working days after your order: every print is made to order. For instant portraits, the countdown starts as soon as you pay, since you have already approved your preview before paying in the creation studio. For the Realistic Portrait from the Atelier, production only starts after your written approval of the preview received by email within 24 to 48 hours. Your print then ships with tracked delivery, arriving in 3 to 5 days.

Quality & craftsmanship

What paper does Lullae print its framed prints on?

At Lullae, every framed print is produced on 200 gsm textured matte Fine Art paper, an art paper with a subtly grained texture that gives portraits a finish close to an original work. Printing is done with 12-ink giclée printing, a museum-grade process that reproduces the subtlest nuances, from skin tones to watercolour washes. This pairing of art paper and giclée is what you will find on every framed format, from the Family Portrait from €79 to Photo Restoration from €39.90.

What is 12-ink giclée printing, and why is it better?

Giclée is the printing process used by museums and galleries to reproduce works of art: instead of the 4 inks of standard printing, Lullae uses 12 inks, which allows far finer gradations, deep blacks and colours faithful to the portrait you approved on screen. On Lullae's 200 gsm textured matte Fine Art paper, this process brings out the texture of each pictorial style: oil-paint brushstrokes, watercolour transparencies, the grain of a pencil sketch. You can judge for yourself on your own photo: the preview of a Family Portrait is free and ready in about 20 seconds.

What are the frames of Lullae prints made of?

Lullae framed prints are mounted in a real wood frame, protected by a plexiglass front that shields the print from dust and knocks while remaining lighter and safer than glass. The print arrives in protective packaging, ready to hang, with no assembly and no trip to a framer. Framed formats range from 30×40 cm (€79) to 50×70 cm (€125) on the Family Portrait, and the framed print starts at €79 on the Photo Print.

Canvas or framed print: which should you choose at Lullae?

At Lullae, the canvas is stretched over an FSC-certified wood stretcher frame about 3 cm deep: light, with no glass and no glare, it hangs just as it is and starts at €39.90 (20×25 cm): the ideal choice for a first print or a smaller budget. The framed print, for its part, combines 200 gsm textured matte Fine Art paper, 12-ink giclée printing, a real wood frame and plexiglass: a more refined, gallery-style finish, from €79. Depending on the creation you will find one or the other of these supports, or both, as on the Family Portrait and the Photo Print.

Which print size should you choose for each room?

Lullae offers three framed formats: 30×40 cm (€79), 40×50 cm (€99) and 50×70 cm (€125) on the Family Portrait, and two canvas formats, 20×25 cm (€39.90) and 27×35 cm (€49.90). As a simple guide: the 30×40 and the canvases suit a shelf, an entrance hall or a desk; the 40×50 dresses a corridor or the top of a chest of drawers; the 50×70 stands out as a centrepiece above a sofa or a headboard. You choose the format after seeing your free preview in the creation studio, so nothing commits you before you have decided.

Will the colours of a Lullae print fade over time?

Lullae prints are produced with 12-ink giclée printing, a museum-grade process renowned for its colour stability, on 200 gsm textured matte Fine Art paper or on canvas stretched over an FSC-certified wood stretcher frame. On framed versions, the plexiglass adds protection against dust and everyday knocks. As with any printed work, one simple piece of advice is enough to preserve the print for many long years: avoid direct full sunlight and very humid rooms such as the bathroom.

Are Lullae prints made in France?

Lullae is a house designed in France: the portraits are conceived there with the house's faithfulness safeguards, and the site is published by the French sole-trader company EI Hugo Denis, and the prints are made in Europe, at the print workshop closest to you to limit transport. In practice: production in 1 to 2 working days, then tracked delivery in 3 to 5 days, free over €60 (€3.95 otherwise). All shipping details are on the delivery and returns page, and the story of the house on our story.

Is the engraved text really complimentary at Lullae?

Yes: on the Lullae Photo Print (your photo printed exactly as it is, with no AI retouching), the complimentary engraved text (a date, a first name, a dedication) is included at no charge, when it would otherwise cost €9.90. It is a simple way to turn a beautiful photo into a keepsake: canvas on an FSC wood stretcher frame from €39.90 or Fine Art framed print from €79. You add your text directly in the printing studio when creating your print.

Does the print arrive ready to hang, or do you need to frame it yourself?

Every Lullae print arrives ready to hang, with no trip to a framer: the canvas comes already stretched over its FSC-certified wood stretcher frame about 3 cm deep, and the framed version is delivered mounted in its real wood frame with plexiglass. Everything travels in protective packaging; if the print were nonetheless to arrive damaged, Lullae remakes or refunds it on presentation of photos sent to [email protected]. Full conditions are detailed on the delivery and returns page.

Guarantees, returns & refunds

Can I return a personalised Lullae artwork or get a refund?

Like any made-to-order item, a personalised Lullae artwork is not covered by the statutory 14-day withdrawal right (the EU "cooling-off" period): French law (article L221-28 3° of the French Consumer Code) excludes goods made to your specifications, because your portrait is unique and cannot be resold. In return, Lullae has built its journey so you never pay blind: on instant portraits you approve your preview before paying, and on the Realistic Portrait from the Atelier you are refunded in full on simple request as long as nothing has been printed. Full details are set out in the terms and conditions and on the delivery and returns page.

What happens if the portrait I receive doesn't look like my family?

Lullae applies a "true likeness or redone free of charge" guarantee on its instant portraits: faces are never embellished or altered, and if the artwork you receive still does not faithfully resemble the people in your photo, the house remakes it at no cost. Simply write to [email protected] with your order number, within 14 days of delivery. And remember that on the Family Portrait, you see your preview and choose between 2 variants before paying anyway.

Can I cancel my Realistic Portrait order and get a refund?

Yes, in full. The Realistic Portrait from the Lullae Atelier (€89, €109 or €135 depending on size) works the other way round from instant portraits: you order first, then receive your preview by email within 24 to 48 hours, with 2 revisions included. Printing only begins after your written approval, and as long as nothing has been printed, you are refunded in full on simple request, at [email protected].

With Lullae, do I pay before or after seeing the result?

For all Lullae instant portraits (family, child, pet, birth), you pay only after seeing your preview: your creation appears in about 20 seconds in the creation studio, with 2 variants to choose from, 3 free previews per day and 2 touch-ups per day: if you don't like the result, you pay nothing. Only the Realistic Portrait from the Atelier is ordered before the preview, because it is composed by hand; it remains fully refundable as long as nothing has been printed.

My artwork arrived damaged in delivery: what should I do?

If your Lullae artwork arrives damaged (cracked plexiglass, knocked frame, marked canvas), it is remade or refunded: send supporting photos (ideally of both the artwork and its packaging) to [email protected] with your order number, or use the contact form. Every artwork ships in protective packaging and arrives ready to hang, but transport mishaps do happen, and you never bear the cost. Full details are on the delivery and returns page.

What legal guarantees apply to a Lullae artwork?

Like any purchase from a professional French seller, your Lullae artworks are covered by the legal guarantee of conformity and the guarantee against hidden defects provided by the French Consumer Code and Civil Code: a product that is faulty or does not match your order is repaired, replaced or refunded. These legal guarantees come on top of the house's own commitments (preview approved before payment, the true-likeness-or-redone guarantee, any damaged artwork remade or refunded). The full text is available in the terms and conditions.

How do I request a refund from Lullae?

A simple email to [email protected] with your order number is enough; you can also use the contact form. Three situations qualify for a refund at Lullae: a Realistic Portrait from the Atelier not yet printed (full refund on simple request), an artwork damaged in delivery (remade or refunded, with supporting photos) and cases covered by the legal guarantees of conformity. For an instant portrait that doesn't capture the likeness, the house favours the "redone free of charge" guarantee.

Can I still cancel or change my order after paying?

For the Realistic Portrait from the Atelier, yes, unconditionally: nothing is printed before your written approval of the preview (received within 24-48 hours, 2 revisions included), and you can cancel with a full refund as long as printing has not started. For instant portraits already approved and paid for, production starts within 1 to 2 working days: write immediately to [email protected] and the team will do everything possible if printing has not yet begun. Once the artwork is printed, it is one of a kind and can no longer be cancelled, in line with the terms and conditions.

Does the free preview commit me to buying?

No, the Lullae preview is free and entirely without obligation: you can generate up to 3 free previews per day and request 2 touch-ups per day in the creation studio, without entering any payment details. The preview is watermarked and you pay only if you decide to order the artwork; otherwise, you close the page and it costs you nothing. You will find your creations in your space, and if you don't order, the photos you uploaded are automatically purged after around 30 days: they are never used for anything other than your artwork.

Why doesn't Lullae offer a money-back guarantee on all its artworks?

Because a personalised artwork is unique: made with 12-ink giclée printing on Fine Art paper or canvas, with your family on it, it can be neither resold nor reused, and French law in fact excludes such products from the withdrawal right (article L221-28 3° of the French Consumer Code). Lullae has therefore placed its guarantees upstream rather than downstream: a preview approved before any payment on instant portraits, a full refund on the Realistic Portrait as long as nothing has been printed, the "true likeness or redone free of charge" guarantee, and the replacement of any artwork damaged in delivery. How this works is detailed on the delivery and returns page and in the terms and conditions.

Your photos & privacy

What happens to my photos after I place an order with Lullae?

At Lullae, your photos remain strictly private: they are used solely to create your artwork, never shared, never reused for any other purpose and never shown publicly. Once your portrait is made, they stay linked to your order only for as long as needed to fulfil it properly, and you can request their deletion at any time by writing to [email protected]. You will find your creations in your My creations space.

Does Lullae use my photos to train artificial intelligence?

No, never. The photos you entrust to Lullae are never used to train AI models, neither ours nor anyone else's: they are used exclusively to create the artwork you asked for. This is a firm commitment of the house, and it applies to every product, from the Family Portrait to Photo Restoration.

Can I ask Lullae to delete my photos?

Yes, on simple request. Just write to [email protected] and Lullae deletes your photos, in line with the GDPR, the European data-protection regulation, which guarantees your rights of access and deletion. No justification is required, and you can also use the site's contact page.

How long does Lullae keep my photos if I don't order?

If you upload photos to try a preview without completing an order, Lullae purges these unconverted uploads after around 30 days. There is nothing you need to do: your trials are not stored indefinitely. And if you would like faster deletion, an email to [email protected] is enough.

Which photo should I send to get a beautiful family portrait?

For a beautiful result with Lullae, choose a sharp photo where every face is clearly visible, ideally taken in daylight, without blur or strong backlighting. For instant portraits, you upload your photo in the creation studio and see a free preview in about 20 seconds, before any payment; for the Realistic Portrait composed by the atelier, you can send up to 8 photos, with one sharp photo per person to bring together. The sharper the faces in the original photo, the more faithful the portrait will be.

My iPhone saves my photos as HEIC files: does Lullae accept them?

You can send your photos straight from your iPhone in the Lullae creation studio. If your HEIC file is not recognised at upload, here is a simple tip: share the photo from the Photos app (by email, or AirDrop to yourself) and the iPhone converts it to JPG, a standard photo format. And if a file causes trouble, the team can be reached at [email protected] to help you through.

Can I send an old photo that is damaged, yellowed or scanned?

Yes, old photographs are most welcome at Lullae. The Photo Restoration service repairs tears and stains, revives colours and offers faithful colourisation, without ever reinventing faces, from €39.90 as a framed print and keeping the original crop (landscape format possible). An old photo can also serve as the basis for a stylised portrait: for example, a tribute portrait of a loved one who has passed away.

Where are my photos and data hosted when I order from Lullae?

The Lullae site is hosted by OVH, a European cloud provider, in France, and Lullae applies the GDPR (the European data-protection regulation): your photos and personal data are used solely to create and deliver your order. You have rights of access and deletion, which you can exercise at any time by writing to [email protected] or via the contact page. Payment itself goes through a secure Shopify checkout, detailed in our terms and conditions.

The creative process & AI

Are Lullae portraits created by artificial intelligence?

Yes, and we say so with pride: at Lullae, the stylised portraits (watercolour, oil, pastel…) are generated by state-of-the-art AI, then held to the house's faithfulness safeguards: the face is never embellished or altered. This is what makes a free preview possible in about 20 seconds on the creation flow, with nothing to pay before you have seen the result. The Realistic Portrait from the Atelier goes further: there, AI is completed by genuine human composition, with selection and retouching done by hand.

How is a Lullae portrait actually made?

At Lullae, you upload your photos, choose one of the 8 painterly styles of the Family Portrait (watercolour & ink, old-master oil, pastel, storybook…), and state-of-the-art AI generates your portrait in about 20 seconds, within our faithfulness safeguards. You receive 2 variants to choose from, with a free watermarked preview, and you only pay after you have seen and chosen your preview. Once approved, your artwork is printed in Europe with museum-grade 12-ink giclée printing, on 200 gsm textured matte Fine Art paper or on canvas, and delivered ready to hang.

Can Lullae's AI alter or embellish faces?

No, never intentionally: this is the first faithfulness safeguard at Lullae, the house that publishes your memories. The AI is constrained to stylise the portrait (watercolour, oil, pastel…) without embellishing, rejuvenating or transforming the features: the goal is for you to recognise yourself, not to create someone else. And because generative AI remains imperfect, Lullae applies its "true likeness or redone free of charge" guarantee: you always approve the preview on the creation flow before paying anything.

What is the difference between the Family Portrait and the Realistic Portrait from the Atelier?

The Lullae Family Portrait is a stylised portrait (watercolour, oil, pastel…) generated by AI with a free preview in about 20 seconds: you see it, you choose, then you pay (framed print at €79/€99/€125). The Realistic Portrait from the Atelier is photorealistic and composed by hand: the atelier brings your loved ones together: up to 8 photos, one clear photo per person, through multiple generations, human selection and human retouching, with a preview sent by email within 24-48 hours (€89/€109/€135 framed, 2 revisions included). It is the ideal choice for uniting, in a single artwork, people who could never be photographed together.

Why doesn't the Lullae Realistic Portrait have an instant preview?

Because it is not produced in a single pass by a machine: the Realistic Portrait from the Lullae Atelier is composed by hand: the atelier runs multiple generations, selects the best one and retouches it by human hand to unite up to 8 people photorealistically. This work takes time: you order first (€89/€109/€135 framed), then receive your preview by email within 24-48 hours, with 2 revisions included. You take no risk: printing only begins after your written approval, and Lullae refunds you in full on simple request as long as nothing has been printed.

Could AI photo restoration invent details or change the faces?

No: Lullae Photo Restoration (from €39.90, delivered as a framed print) repairs faithfully without reinventing. Tears and stains are removed, colours are revived and colourisation stays true to the period, but faces are never recreated or embellished: a damaged photo is repaired, not reimagined. The original framing is preserved, including in landscape format, so that your memory remains exactly your own.

Does the Lullae Photo Print use AI?

No, none at all: the Lullae Photo Print prints your photo exactly as it is, without the slightest AI retouching: it is the ideal product if you simply want your image printed large, in museum-grade quality. Expect from €39.90 on canvas stretched over an FSC wood frame, and from €79 as a framed print (200 gsm textured matte Fine Art paper, real wood frame), with complimentary engraved text (a €9.90 value). You can start your print directly from the printing flow.

What happens if I don't like the result of my AI portrait?

Nothing serious, and above all nothing paid: with Lullae's instant portraits, you only pay after you have seen and chosen your preview. Generative AI can produce an imperfect result, we say so honestly, which is why every creation on the creation flow offers 2 variants to choose from, 3 free previews per day and 2 touch-ups per day to fine-tune the result. And if the artwork you receive is not a true likeness, Lullae's "true likeness or redone free of charge" guarantee applies: write to [email protected] via the contact page, within 14 days of delivery.

Are my photos used to train Lullae's AI?

No, never: at Lullae, your photos are strictly private and are never reused, shared or used to train AI models: they serve solely to create your artwork. Uploads not converted into an order are purged after about 30 days, and you can request the deletion of your photos at any time via [email protected] or the contact page. The site is hosted by OVH in France, and your GDPR rights of access and deletion, under the European data-protection regulation, can be exercised at the same address.

Gifting Lullae

What personalised gift can you give from a single photo?

Lullae, the house that publishes your memories, turns a single photo into an artwork to give: Family Portrait in 8 painterly styles (framed from €79, canvas from €39.90), Child Portrait, Pet Portrait, Birth Print, or the restoration of an old photo from €39.90. On instant portraits the preview is free: ready in about 20 seconds for the Family Portrait, and you only pay after you have seen and chosen your artwork. All the ideas by occasion (for mum, couples, new babies, tributes) are gathered on the Lullae gifts page.

How do you prepare the surprise of a Lullae portrait without the person suspecting anything?

To give a Lullae portrait as a surprise, all you need are photos you already have: upload them to the portrait creator, the free preview arrives in about 20 seconds with 2 variants to choose from, and you only pay after you have seen the result. Have the artwork delivered to your own address so you can hand it over in person on the day. The photos remain strictly private: they are never shared or reused, and are deleted on simple request to [email protected].

What is the best gift for a mum or grandmother made from family photos?

The Lullae Family Portrait was designed for exactly this: a family photo transformed into an artwork in one of 8 painterly styles (soft watercolour, old-master oil, pastel…), produced with 12-ink giclée printing on Fine Art paper with a real wood frame, from €79 (canvas from €39.90). The multi-generation, grandparents and tribute-to-a-lost-loved-one categories let you bring the whole family together in a single artwork. Find dedicated ideas on the gift for mum page and start a free preview in about 20 seconds.

What is an original gift idea for a couple (wedding anniversary, Valentine's Day)?

Lullae offers the Family Portrait in a couple or wedding version: your photo of the two of you reinterpreted in watercolour, old-master oil, royal family or one of the house's 8 painterly styles, framed from €79 or on canvas from €39.90. The preview is free and watermarked, with 2 variants to choose from, and you only pay once you are convinced. Inspirations are gathered on the gift for couples page, and for a photorealistic reunion composed by hand by the atelier, there is the Realistic Portrait from €89: a preview sent by email within 24 to 48 hours, before anything is printed.

What birth gift should you give to new parents?

The Lullae Birth Print turns a photo of the baby into a stylised print (black and white, sepia, cloud…), on canvas stretched over an FSC wood frame from €39.90: a birth gift that stays on the wall for years. It is created from a single photo via the birth print creator. All the ideas for this moment are gathered on the birth gift page.

Can the person I'm giving to create their artwork themselves?

Yes, and at Lullae it is very simple: with instant portraits, you only pay after seeing and choosing your preview, and the portrait creator offers 3 free previews per day, 2 variants to choose from and 2 touch-ups per day. The recipient can therefore upload their own photos, compose the artwork to their taste, and you then pay for the order and have it delivered to their address. And for a cherished old photo that has been damaged, photo restoration repairs it faithfully (tears, stains, revived colours) from €39.90.

How far in advance should you order a Lullae artwork for a birthday or Christmas?

For an instant Lullae portrait (free preview in about 20 seconds), allow 1 to 2 working days for production, then 3 to 5 days of tracked delivery across Europe: ordering about one week ahead is therefore enough for peace of mind. For the Realistic Portrait from the Atelier, add the preview sent by email within 24 to 48 hours and your written approval before printing: allow ten days or so instead. Delivery is free over €60 (otherwise €3.95) and the artwork arrives in protective packaging, ready to hang: full details are on the delivery and returns page.

Can you add a personalised message or dedication to a gifted artwork?

Yes: with the Lullae Photo Print (your photo printed exactly as it is, with no AI retouching, canvas from €39.90, framed print from €79), complimentary engraved text is included: a personal touch worth €9.90, included in the price. It is the ideal option for a date, a first name or a few words that stay with the memory forever. Create yours via the photo printing flow or discover the product on the Photo Print page.

Can’t find your answer?

A special request, a delicate project? A real person reads your message and replies with care, within 24 to 48 hours.

Ready to bring your loved ones together?

Upload your photos and receive a free preview in about 20 seconds. You only pay if the likeness moves you.