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Lullae
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Reviews and guarantees

Is Lullae reliable?

Yes. Lullae is a French studio founded by Hugo Denis in Montpellier: you see the preview of your portrait free of charge before paying, payment goes through Shopify’s secure checkout, and if the portrait you receive is not a good likeness, it is redone free of charge. Delivery takes 4 to 7 working days.

Updated on 16 October 2026

What you can count on

  • An identified person

    Lullae is the brand of Hugo Denis, a sole trader in Montpellier (SIREN 106 845 514).

  • The preview before paying

    For instant portraits, the preview is free and arrives in about 20 seconds. You only pay when you order the print.

  • Redone if it is not a likeness

    Instant portrait received that is not a likeness: redone free of charge, to report within 14 days of delivery.

  • Secure payment

    Payment on Shopify’s secure checkout: Lullae never sees your card details.

  • Stated delivery times

    Production in 1 to 2 working days, then tracked delivery in 3 to 5 working days. Designed in France, printed in Europe.

  • Your photos protected

    Never shared or reused; uploads without an order are deleted after 30 days.

Customer reviews

Collection of reviews verified by an independent platform has not started yet. As soon as it is in place, you will find the link to Lullae’s public profile here.

A question before ordering? [email protected], or the contact page.

See my free preview

All your questions about Lullae’s reliability

Yes. Lullae is a French studio founded by Hugo Denis in Montpellier: you see the preview of your portrait free of charge before paying, payment goes through Shopify’s secure checkout, and if the portrait you receive is not a good likeness, it is redone free of charge. Delivery takes 4 to 7 working days.

Lullae is the brand of Hugo Denis, a sole trader based in Montpellier, France (195 rue de Saint-Priest, 34090). Full legal details are in the legal notice.

Yes. For family, child and pet portraits, the preview is free, needs no account or card, and arrives in about 20 seconds. You only pay when you order the print. Only the Realistic Portrait, composed by hand in the studio, is ordered before you see the preview.

If the instant portrait you receive is not a good likeness, it is redone free of charge. Let us know within 14 days of delivery by writing to [email protected].

Yes. Payment happens on Shopify’s secure checkout: Lullae never sees your card details. The available methods (Visa, Mastercard or American Express card, Apple Pay, Shop Pay) are shown at checkout.

Check the parcel in front of the courier and note any reservations if it is damaged. If the artwork is damaged, write to us with a photo: it is remade and sent again, or refunded where the legal guarantees provide for it.

Another question? Write to us.