Question 1

Is the personalised family portrait really free?

Accepted Answer

The preview is: it needs no account and no card, and you get 3 a day. You choose a style, upload your photos and see your complete portrait in about 20 seconds. You only pay if you decide to have the artwork printed, from €39 on canvas or €79 as a framed print.

Question 2

How many photos do I need to upload?

Accepted Answer

One photo per person is enough, up to 10 photos per preview. A group photo works too: the creator finds the faces and asks you to check them. If you have several photos of the same person, group them by indicating under each photo who it shows: the likeness will be better, and that person will appear only once. Each photo can be up to 8 MB.

Question 3

What are the steps to create my portrait?

Accepted Answer

Five steps, shown at the top of the screen: the category (family, couple, wedding…), the style, your photos, the creation of the preview, then the finish and size. When you arrive from a style or product page, the steps already chosen are skipped. You only pay at the last one, when you order the print.

Question 4

How long does the preview take?

Accepted Answer

About 20 seconds after you start the creation. The preview appears directly on screen, with your complete portrait. If you leave your email address, you also receive it by email, with a link to find it again and order it later, even if you have closed the page in the meantime.

Question 5

What does the free preview include?

Accepted Answer

Your complete portrait, in the chosen style, with every face. It is in reduced quality and protected by a “Lullae” watermark; the artwork itself is printed in high definition, without a watermark, from the exact image you chose, with nothing generated again. What you see is therefore what will be printed.

Question 6

How many free previews can I make per day?

Accepted Answer

Three new previews a day per device, counted over 24 hours from your first try, for family, child and pet portraits. Retouches and the free second version are not taken from this count. Once all three are used, your last preview stays saved: you can order it, or come back the next day.

Question 7

Can I ask for a second version of the preview?

Accepted Answer

Yes. Below the preview, the “See another version: complimentary” button creates a new proposal with the same photos and style, without using up your previews of the day. It is available once per preview; you then keep your favourite with “I’ll keep this one”. Your photos must still be loaded in the page.

Question 8

Can I retouch the preview if I do not like it?

Accepted Answer

Yes, with 2 free retouches a day. Describe what should change, for example the setting, mood, season, light or outfits, or remake the preview with the same photos. A retouch does not change the faces: if a likeness bothers you, try another photo of that person. After reloading the page, upload your photos again to retouch.

Question 9

What happens if I change the style or photos after the preview?

Accepted Answer

The current preview is replaced, and the new creation counts as one of your 3 previews of the day: a message warns you first. The earlier preview is not lost: it stays in your creations, on this device, and can be ordered without being created again. That way you can compare several styles before choosing.

Question 10

Which photos give the best likeness?

Accepted Answer

Photos where the face is sharp, from the front, well lit and large enough in the frame. A phone photo is enough. Avoid backlit, profile or blurred faces, or faces hidden by sunglasses: the face is what makes the likeness. If someone only has an average photo, add a second one and group them.

Question 11

Are iPhone photos and old photos accepted?

Accepted Answer

Yes. iPhone HEIC photos are converted automatically when you upload them, and JPG, PNG and WEBP files are accepted directly, up to 8 MB each. An old photo, scanned or photographed with a phone, works too: the face is recomposed from it, in the chosen style. The sharper and more front-facing it is, the truer the likeness.

Question 12

Can I add a pet?

Accepted Answer

Not in the painterly styles (watercolour, oil, pastel…), which only show people. To appear with your dog or cat, choose “You & your pet” on the Pet Portrait page: you and your pet, in the same artwork. The Family from behind, Family in the mountains and Family on shoulders posters also show, from behind, the pet that appears in your photos.

Question 13

Can I add a name or a date before ordering?

Accepted Answer

Yes. After the preview, the “Engrave a text” button adds a name, a date or a word, free of charge (worth €9.90). You have 40 characters, five lettering styles and four colours, and you set the position, size and angle directly on the preview. The text is printed in real typography, so accents and names are respected.

Question 14

Can I show the preview to my family before ordering?

Accepted Answer

Yes. The “Show it to my family” button creates a sharing link to your preview, which you send to whoever you like. Nothing is shared without that step, the page is not indexed by search engines and it only shows the watermarked preview. It is a handy way to have the likeness approved by the people concerned.

Question 15

How do I choose the size and finish?

Accepted Answer

After the preview, the “Choose my format” button opens the finishes: black frame, canvas and black floater-framed canvas first, with six more when you expand the list. The 40 × 50 cm in a black frame is preselected, at €99, and it is the most popular size. The price and estimated delivery dates are shown before you pay.

Question 16

Do I need an account, an app or a card?

Accepted Answer

None of these for the preview. Everything happens in your browser, with no software to install and no sign-up, and no payment method is asked for until you order the print. Payment then happens on Shopify’s secure checkout, by Visa, Mastercard or American Express card, Apple Pay or Shop Pay.

Question 17

Where can I find a preview I have already made?

Accepted Answer

In “My creations”, which keeps up to 40 previews for about 30 days, on the same device and browser, with no account. You can pick up the one you prefer and order it without creating it again. To find it from another device, leave your email address when you make the preview: you will receive a link to pick it up.

Question 18

What if the preview is not a good likeness?

Accepted Answer

You judge the likeness on the preview before paying, with a second version and retouches if needed. And if the preview is not a true likeness, it is redone free of charge, before any payment: you only order the portrait you love. Once printing has started, the order can no longer be cancelled.

Question 19

How long between ordering and delivery?

Accepted Answer

Allow 4 to 7 working days in total: 1 to 2 working days of production, then 3 to 5 working days of tracked shipping, to mainland France and Corsica. When you order, a range of delivery dates is shown. Delivery is free in France on orders from €60; below that, it costs €3.95. For any other destination, write to us before ordering.

Question 20

Can I receive the portrait digitally?

Accepted Answer

Yes: under the “Order” button, the digital version (€6.90) emails you the high-definition file of your portrait, with no watermark or frame, within minutes of payment. The printed artwork is still offered on canvas, framed or in acrylic. The on-screen preview stays in reduced quality and watermarked. If you are still unsure, leave your email address: you will receive the preview with a link to order it later, without having to create it again.

Create your family portrait, free preview

Is it really free?

Do I need to give my card details to see the result?

What happens if I do not like the result?