We take pride in crafting our furniture and are committed to ensuring timely delivery of your purchase. All our products are carefully packaged for safe transit and expertly handled by professionals.

When you check out, you'll have the option to choose an estimated delivery timeframe. After your order arrives at our warehouse, we'll notify you via SMS and email, providing a scheduling link closer to your selected date. From there, you can select your preferred delivery date and time slot, based on availability.

Please be advised that ensuring the compatibility of your items with doorways, staircases, and lifts in their packaging is your responsibility prior to placing an order. Product dimensions are provided in the Product Information section on our website for your reference.

Our product price includes shipping fee from our factory to Singapore.

1. Customers are responsible for arranging their own forwarding company capable of receiving items in Foshan, Dong Guan, Guang Zhou or Shen Zheng, China. The terms are FOB (Free on Board) Shen Zheng or Guang Zhou, meaning that the seller (us) is responsible for the goods until they are loaded onto the designated transport at the specified location. After that point, the responsibility shifts to the buyer (customer).
2. The furniture price includes the shipping fee to your selected logistic company within Foshan, Dong Guan, Guang Zhou or Shen Zheng, China.
3. Please contact our customer service via WhatsApp at +65-80-121-688 or email us at hello@lullae.com if your forwarding company is located in a different part of China, as additional shipping fees may apply. Kindly note that we do not ship to certain areas in China.

• Our delivery charges are designed to encompass product handling and full assembly, as well as transportation to your designated location within Singapore.
• For orders totalling SGD$1000 and above, Delivery is complimentary.
• Please consult the delivery charges applicable to orders below SGD$1000.
• If you choose to have your items delivered separately, additional delivery fees will be applied for each separate delivery. These charges will depend on your preference for receiving certain items ahead of others or having them delivered to different locations or on different dates.

Lullae offers up to 2 months of complimentary storage from the estimated delivery date. Following the expiration of this 2-month period, storage charges will amount to 15% of per item value per month. To avail of storage services, please contact us at Whatsapp +65-80-121-688 or email us at hello@lullae.com

For any changes to your delivery address, we kindly request that you inform us a minimum notice of 7 Business days in advance.This advance notice allows us to update our records and ensure a smooth transition in delivery arrangements. Additionally, it is crucial to double-check and confirm that the new address provided is accurate to avoid any delivery discrepancies or delays. Your cooperation in providing timely and accurate information greatly assists us in maintaining the efficiency and reliability of our delivery services. Please contact us at Whatsapp +65-80-121-688 or email us at hello@lullae.com

In the event of an incorrect delivery address resulting in an unsuccessful delivery attempt, all affected orders will be returned to our distribution centre for storage. To arrange for redelivery to the accurate address, we will contact you to schedule the next available delivery. Additional charges for redelivery applies.

Customers may reschedule the delivery with no additional charges with a minimum notice of 7 business days (Monday - Friday, 9 am - 6 pm. Excluding Public Holidays) before the delivery date (subject to the availability of delivery slots).

* For rescheduling of delivery within 7 business days before the agreed delivery, an amendment fee may be applied.

Please contact us at Whatsapp +65-80-121-688 or email us at hello@lullae.com

Should Lullae, its supplier, subcontractor, manufacturer, or any carrier encounter a Force Majeure Event or an Insolvency Event after receiving your order, thereby impeding or delaying the delivery of some or all of the specified Products by the estimated date, Lullae retains the option to prolong the delivery timeframe or cancel the order should the Force Majeure Event and/or Insolvency Event persist for 14 days or more, absolving itself of any liability to you.

In this paragraph: A 'Force Majeure Event' encompasses, among other things, acts of Nature, fires, earthquakes, floods, storms, strikes, lock-outs, bans, pandemics (whether or not known at any relevant time), including Covid-19 (and other coronaviruses), other industrial disruptions, civil unrest, government interventions and restrictions, by-laws, rules and regulations, or orders from any competent authority beyond the control of Lullae, its suppliers, subcontractors, manufacturers, or any carriers, and which could not reasonably have been anticipated at the time Lullae received the order from you.

We undertake the delivery of goods to you with the understanding that reasonable access is attainable. It remains your responsibility to ensure that measurements are verified to ascertain that your items can traverse through the doorways or passages leading to your delivery destination.

Lullae retains the prerogative to decline or terminate the delivery or fulfillment of any additional service in the following circumstances:

• If reasonable access is unattainable or if it poses a hazard (e.g., items susceptible to damage in narrow staircases, obstruction of passageways).
• In cases where an elevation transport service or disposal service is necessitated and the item exceeds 80 kg. In such instances, you have the choice to personally transport the item, with Lullae absolved of any liabilities for damages incurred.

Elevation Transport Service becomes essential for deliveries to locations situated above the ground floor lacking direct, unobstructed lift access. This encompasses the manual transportation of furniture up staircases within apartment complexes or landed properties.
The Elevation Transport Service incurs a fee of S$50 per item for every non-lift accessible level. It is important to note that this service is limited to transporting items up to a maximum of 3 storeys or flights of stairs.
Arrangements for the Elevation Transport Service can be made at any of the following junctures:

• During the checkout process: A provision to opt for the Elevation Transport Service will be presented.
• Should you require the Elevation Transport Service but have not arranged for it through the aforementioned steps, please contact us at Whatsapp +65-80-121-688 or email us at hello@lullae.com. Kindly ensure that we are notified and have acknowledged your request at least 7 business days prior to your scheduled delivery date (excluding the day/date of notification).

Delivery of goods is contingent upon reasonable access being available. It is your responsibility to verify measurements to ensure that your items can pass through the doorways or passages leading to your delivery destination.

In the event of obstacles hindering direct lift access during delivery, the Delivery Team will evaluate whether immediate Elevation Transport Service can be performed (with subsequent billing) or if rescheduling of delivery is necessary. This determination is influenced by factors such as the number of items to be delivered, available manpower, hazard assessments, and other operational considerations.

Should the Delivery Team opt for rescheduling, a storage charge will be applicable.

Lullae retains the prerogative to decline or revoke the Elevation Transport Service for any item surpassing 80 kg due to hazardous risk (refer to the section on 'RIGHT TO DECLINE OR TERMINATE DELIVERY DUE TO HAZARDOUS CIRCUMSTANCES.'). In such instances, you have the choice to personally transport the item, with Lullae absolved of any liabilities for damages incurred.

Upon delivery, the customer or a third party appointed by the customer (an individual aged 18 years or older) may accept delivery on your behalf. The appointed party shall meticulously inspect the item(s) and the surrounding environment before our delivery team departs from the premises. Any identified damages must be promptly reported to the delivery team and duly noted on the delivery order.

By signing acceptance of the delivery order, it will be understood that the condition of the goods and the exterior surroundings is deemed acceptable by the consumer. Any discrepancies reported thereafter will not be accepted, and Lullae reserves the right to dismiss any claims made subsequent to the delivery of your items.

In the event of dissatisfaction, you will be required to send an email to hello@lullae.com
, furnishing a comprehensive description of the fault along with accompanying photos or videos showcasing the damages. We endeavor to offer a response within three business days. It is important to note that inadequate information regarding the issue or defects may result in delays in providing a resolution.

Lullae retains the right, at its absolute discretion, to determine whether a part has failed due to a manufacturer defect or wear and tear.

Replacement or repair is provided by Lullae at its sole discretion. The scheduling of any replacement or repair of item(s) will depend on the next available schedule.

Lullae shall not be held liable for any consequences, whether direct or indirect, arising from delays in the delivery of the replacement item, and no such delay shall empower the customer to consider this agreement as being repudiated by Lullae or to make any comparisons.

• In the event of shipment delays caused by unforeseen circumstances beyond our control, Lullae reserves the right to reschedule the delivery, subject to the availability of delivery slots.
• Specific delivery times cannot be guaranteed. While a timeframe will be provided, it is subject to change. Lullae shall not be held liable for any consequences, losses incurred, or expenses suffered (whether direct or indirect) due to delays in the shipment or delivery of goods. Such delays do not empower the customer to consider this agreement as being repudiated by Lullae or to make any comparisons.
  
• Should you wish to alter the delivery date, please notify us at least 7 business days in advance. For instance, if your delivery is scheduled for a Wednesday, notification should be received by the end of the preceding Tuesday, assuming there are no Public Holidays in between.

• Certain addresses may have delivery restrictions, particularly condominiums, private apartments, and offices situated in the central business district (CBD). Prior to confirming your delivery details with us, please consult your building management to ascertain if any delivery restrictions are in place. This enables us to make necessary arrangements in advance.
• You are obligated to provide a deposit to the building management for lift padding and the movement of goods into the premises, if deemed necessary.
• If your building management declines admission to our delivery team, delivery will be rescheduled. Please ensure that permission is obtained from your building management for the new delivery date. Additional charges for redelivery applies.

Updated on 1 May 2024