Thank you for shopping with Lullae. By placing an order or making a purchase at Lullae, you agree to the terms set forth below along with Lullae’s Terms of Use and Privacy Policy.

Each item is custom-made upon order placement. Therefore, ensure meticulous consideration of your selected products prior to placing an order, as we adhere to a strict policy of no refunds or returns in the event of a change of mind.

We advise inspecting any prospective orders first hand at the checkout page, as applicable to your circumstances, before finalising your purchase.

Should you choose to cancel your order or any item(s) therein due to a change of preference, kindly notify us within ONE Day (24 hours) after the sales order confirmation was sent to you. In such an event, you will be refunded without incurring any additional charges.

• Refunds for Singapore orders will be processed without incurring any additional charges.

• Refund for international orders, please note that an administration fee of SGD$30 applies in the case of a refund request. This fee covers the administrative costs incurred by the bank for processing the refund.

• Cancellation initiated after ONE Day subsequent to order confirmation will result in a cancellation fee equivalent to 40% of the per-line-item price sold (after applicable discounts), ascribed to logistical and handling expenditures.

• Returns, exchanges, or refunds are not accepted as all our items are made to order. Once an order is confirmed, processed, or delivered, it cannot be changed.

Please email us at hello@lullae.com to process this request.

In our continuous pursuit of delivering optimal value to our customers, we meticulously price all bundle (Purchase with Purchase) offerings, such as the promotion. Consequently, partial cancellation is not permissible for bundle orders. We exclusively process complete cancellations for all bundle orders, with potential application of handling fee in certain cases. Please refer to the cancellation policy for details.